FAQs

What services are available?
Purely Polished currently offers a range of manicures and pedicures. Our service menu can be viewed here. If you're after a nail service that isn't listed on our service menu, please contact us at hello@purelypolished.com.au.

Do we do SNS & Acrylics?
We don't offer SNS or Acrylic removal or application services in Sydney. Only in Melbourne we do SNS application and removal.  

What type of bookings do you cater for?
We cater for a variety of bookings - individual  and group bookings, office manicures, events, pop-up nail bars, weddings, hens nights and girls night out.

Which areas do you service?
We currently service Sydney and Melbourne covering a 50 km radius outside of the city. If your location is outside of these cities, please contact us at hello@purelypolished.com.au as we may be able to come out to you for a small travel fee.

How do I make a booking?
When you make a booking it is sent as a request. We will then come back to you with a confirmation. To make an online booking click the 'Book Now' button in the menu bar, select which services you would like, your preferred date and time, then provide your details, provide your card details (payment will not be dedicated until your booking is confirmed. When we have matched you to an available nail tech you will be sent a confirmation by text and email and your card will be charged.

When is the latest I can make a booking?
We accept bookings online with a minimum of 5 hours notice.

Do I make a group booking online?
To ensure we have availability to cater to your group size please fill in the group enquiry form up on our online booking system.  

What is your cancellation policy?
We require 24 hours notice for cancellations or bookings changes without charge. Cancellations that occur less than 24 hours to the booking time will not be issued a refund and will be charged the full amount of the booking price.

Do I need to pay for parking?
If the booking location is at a hotel, hospital or other venue  or locationwhich requires paid parking we kindly ask for you to cover the cost by having cash on-hand or organise complimentary parking at the venue. Thanks in advance!

What quality and standard of service should I be expecting?
Our team are made up of professionals, handpicked from the best. They are all trained, trusted and will give you a positive experience every time. We make every effort to ensure that our professionals and treatments are of the highest quality, and delivered safely.

What is your refund policy?
Our team pride themselves in the services they provide and if you are not completely satisfied please send us an email within 24 hours after your booking to hello@purelypolished.com.au or call (02) 8033 8887