FAQs

What services are available?
Purely Polished currently offers a range of manicures and pedicures. Our service menu can be viewed here. If you're after a nail service that isn't listed on our service menu, please contact us at hello@purelypolished.com.au.

What type of bookings do you cater for?
We cater for a variety of bookings - individual  and group bookings, office manicures, events, pop-up nail bars, weddings, hens nights and girls night out.

Which areas do you service?
We currently service Sydney, Melbourne and the Gold Coast. If your location is outside of these cities, please contact us at hello@purelypolished.com.au as we may be able to come out to you for a small travel fee.

How do I make a booking?
When you make a booking it is sent as a request. We will then come back to you with a confirmation. To make an online booking click the 'Book Now' button in the menu bar, select which services you would like, your preferred date and time, then provide your details, make a payment or select pay later. A confirmation will be sent to your inbox once your booking has been confirmed.

When is the latest I can make a booking?
We accept bookings online with a minimum of 24 hours notice. If you would like to make a booking within this timeframe or have any special requests please email hello@purelypolished.com.au

Do I make a group booking online?
No, to ensure we have availability to cater to your group size please send an email with the details of the booking to hello@purelypolished.com.au

What is your cancellation policy?
We require 24 hours notice for cancellations or bookings changes without charge. Cancellations that occur less than 24 hours to the booking time will not be issued a refund and will be charged the full amount of the booking price. 

Do I need to pay for parking?
If the booking location is at a hotel, hospital or other venue which requires paid parking we kindly ask for you to cover the cost by having cash on-hand or organise complimentary parking at the venue. Thanks in advance!

What quality and standard of service should I be expecting?
Our team are made up of professionals, handpicked from the best. They are all trained, trusted and will give you a positive experience every time. We make every effort to ensure that our professionals and treatments are of the highest quality, and delivered safely.

What is your refund policy?
Our team pride themselves in the services they provide and if you are not completely satisfied please send us an email within 24 hours after your booking to hello@purelypolished.com.au outlining why you were not satisfied so we can look into the matter. You may be eligible for a 100% refund.