Welcome to the Crew Portal!

You must be invited through our platform to create an account with Purely Polished. You will receive an invitation via an email notification to sign up.

You will be sent an invite to create a profile on our app. To complete your profile, upload your photo, add in your name, mobile number, exact home address, the radius in which you are happy to service from your address and select the services you’re qualified and experienced in carrying out.

We process payment every Wednesday for the previous week's appointment(s) you have completed. Please allow 2-3 working days for the payment to be in your bank account.

Your weekly earnings will be paid as normal. But now you have the functionality to track and view your earnings on the web app. You can log in on your computer also for when you are managing your finances!

New uniforms with new branding are available to purchase. Please note that those with uniforms will be prioritised for corporate jobs. You can find the link to uniforms through: www.purelypolished.com.au/uniforms

In circumstances where a Beauty & Wellness Professional is picking up a lot of jobs and are actively engaged with Purely Polished, we provide uniforms for you if you don’t have one already.

Introduced in Feb 2021, we have after-hours and weekend rates.

After hours (7pm or later): $20

Weekends: $10

Purely Polished provides our clients with a high standard of luxury beauty services for both our at-home and corporate clients. All Beauty & Wellness Professionals MUST use salon-quality products that are luxurious and of high quality for all services.

Any products purchased from a pharmacy or grocery store are not acceptable. If you have any questions about particular products please feel free to reach out to us.

You have 3 options: You can log in to a web browser, download the app on apple, or download the app on google play!

Don't forget to check your spam folder - as well as your other email addresses.

If your password isn't working, please contact us and we will provide you with a temporary password for you to then change.

Based on your distance preferences, you WILL ONLY BE NOTIFIED IF YOU’RE IN THE AREA, servicing that particular service. 

You will be notified of new jobs via the app, which will then give you a link to the booking portal for you to accept if you wish.

Customers will be able to directly book you for their service, and rebook their own appointments. Social media and website profiles will be created for you to promote for more 1-on-1 bookings.

Clients can add your name to their booking when making an appointment, or can rebook your services directly to send you a direct booking notification.

A new add-on feature we have created is for the ability to add a service add-on for cases when a customer or service provider adds on services at the booking.

SPs will be able to contact the customers via a button on the details page of the booking. this is only once they press 'Accept'. The button will give them the option of Calling or SMS'ing the client

* Always ensure your kit is stocked up for your job

* Wear your Purely Polished apron or t-shirt

* Please ensure that your tools/equipments are sterilised as per council regularions and cleaned before each appointment

* For nail bookings, please bring along a good range colours for the client to select from

* We suggest all beauty pros to check the location and plan your trip via Google Maps accordingly before the appointment.

* Greet client by their first name and introduce yourself. Confirm their treatment.

* Check with client where is an appropriate space to set up for the treatment that is comfortable for your client and yourself

When representing Purely Polished, please arrive on time, neat and tidy, with hair pulled back and natural makeup. If you do not have a Purely Polished shirt/apron, we're happy for you to arrive in comfortable neutral colour clothing such as white, grey, navy and black, together with our Purely Polished apron or t-shirt.

When a client requests an additional service, open the Purely Polished App —> go into your booking —> scroll down and select add-on treatments —> select the services you are providing additionally to the client —> save.

The details of the additional treatments will notify Head Quarters who will approve the additional items to process your payment.

Please always refer to our service menu on our website on the types of treatment and price so that you can inform the client.

Clients have a new way to rebook you and your services through the app. Our technology now allows customers to book a specific professional, a specific service, or simply the exact same booking for a future date.

Clients can go to ‘my bookings’ and select a specific booking they would like to rebook. Whether if its a booking with the same professional, or for the same service - show your clients how they can rebook you through the app!

Clients receive a reminder 24 hours & 48 hours prior to their appointment. But you are more than welcome to reach out to them the morning of the booking or the night before to confirm details.

Appointment length differs depending on the service. You can view all our treatment lengths via our service menu here. Please ensure you complete the treatment within the time required. If the treatment is 2 hrs, the treatment provided will need to finish by 2 hrs (not less, or more) Please always refer to our service menu on the website before attending to your client's appointment.

Clients make their booking request on the Purely Polished Platform.

The booking request will notify all professionals who service that particular treatment and are within the radius of the client’s home.

A professional will accept the job if they wish, and once a job is accepted, the client receives a confirmation to let them know you are booked in for them.

Regular booking updates will be sent to the client to remind them of their booking.

You must update your booking status when you’re ‘on the way’ and ‘completed’ to ensure transparency and communication.

If the client is late and is not reachable by phone, please wait for the client for 10 mins before you leave the location. This will help us to provide a high standard of service to our clients. Before leaving, please reach out to our Customer Support Team through (02) 7908 5368

As per the Service Provider Agreement, you’re required to arrive early or on time for your bookings at all times. If you’re running late for a 1-on-1 booking, please contact the client directly through the chatbox in the app. Please note that you will still be required to carry out the full service for the client.

To manage and keep everyone safe, please ensure you read our policies and procedures on our New Chat Feature. A breakdown below includes:

• Purely Polished monitors all conversations for safety and security purposes. Should you feel unsafe or are not comfortable in talking to a client, please do not respond and escalate it with the team. This includes instances you receive a complaint from a client.

• Ensure all conversations are kept professional with the use of appropriate grammar, spelling, words and tone.

• Please do not contact your client to reschedule or cancel. Follow the same process of reaching out to your team at Purely Polished. If your client reaches out to reschedule or cancel, please inform them to contact Headquarters through hello@purelypolished.com.au.

• Ensure all attachments, images, videos and links are professional with no inappropriate content or promotion for another business, brand or company. This includes branded content from your own personal businesses. A reminder that the practice to take clients off the Purely Polished comes with legal consequences of an action.

How? Go to your upcoming bookings page and click 'chat with client' for the specific booking you'd like to talk about. We have informed our clients that they can message their professional, assigned to their booking.

If the client hasn't provided any parking details, you can contact the client directly on the day of the booking to know where is best to park your car. The client is aware they will need to cover parking costs directly to you (cash) if there is no free parking available.

Please have your parking receipt to show the client. Please have your parking receipt to show the client. If client does not have cash on the day, let them know the fee and you will email to partners@purelypolished.com.au for us to assist you with it.

For nails, please take wipes, hand sanitiser, disposable towelettes, and disposable nail files and all these MUST be single-use only.

We recommend creating a nail kit (or purchasing the single-use packs) for at-home clients.

For chair massage, please take wipes, disposable headrest covers, room spray and optional music to create the perfect setting for your clients.

For Hair & Makeup, please take wipes and a hand sanitiser. You’ll also need to ensure your tools are sanitised thoroughly.

At Purely Polished, we understand that life can get in the way and that cancellations and rescheduling of appointments occur with Beauty & Wellness Services. To respond to the nature of the situation, we have changed our Cancellation Policy to ensure our customers feel supported through their unexpected complications.

Our cancellation policy for customers now includes the conditions:

• More than 24 hours’ notice of cancellation, no charge.

• Within 24 hours of your booking, a 50% charge.

• Within 6 hours of your booking, no refund 100% charge.

Purely Polished is reputable for servicing bookings with brands for buildings, offices, events and campaigns. Working with an amazing range of clientele including Priceline, Myer, Fashion Week, WeWork, Shopping Malls, photoshoots, Nike and more - our corporate bookings follow different processes.

We provide Beauty & Wellness services at corporate events, tailored differently to accommodate the time of the event or the number of guests we have been booked to pamper.

From mini-manicures, neck back shoulder massages, lipstick touch-up bars, hair styling booths, facial pampers and more - it’s fun, exciting and creative!

Our corporate clients expect a high level of service of professionalism, customer service and luxurious treatments.

A fantastic experience can lead to long-term contracts with lots of repeated work for you and us. But a poor experience can lead to this partnership contract being terminated.

Due to the level of importance on corporate bookings, Purely Polished personally invites Beauty & Wellness Professionals who have shown great engagement with the company, to provide a high level of quality and consistency through our at-home services.

To be considered for a corporate booking, you must meet the following criteria:

• If you have never done any corporate/event jobs before, we will invite you into our office and do a trade test. We will review if you are qualified.

• You have previously done a corporate job on the Purely Polished platform.

• You have had experience working with corporates in your previous work.

In some circumstances, we may be flexible on some of these criteria, for example, if you have significant experience in delivering and demonstrate an exceptional level of knowledge and skill in your trade test.

• Please check you have your tools, products and equipment are ready the day before. Most importantly understand the email confirmation and what the job requires sent by the Community Manager.

• You MUST arrive 15 minutes prior to the booking to allow enough time to get through security (which can take time) and set up to start promptly. Some cases may require you to arrive 20-30 minutes earlier for a client briefing.

• You are required to wear all black with your Purely Polished apron or t-shirt. If the client requests a certain uniform, you will be informed via email before the booking.

• You must follow all Hygiene and Safety policies.

Your hours of work will depend on the job you have accepted via the Purely Polished App or directly.

You will also receive the requirements of the work you are assigned, outlining the job requirement, start/finish times, client details, payment amount and any other relevant details. Our corporate bookings are minimum 3 hours booking. Some jobs may require half/full day hours.

You are required to wear all black with your Purely Polished apron or t-shirt. If the client requests a certain uniform, you will be informed via email before the booking.

For corporate bookings, we pay an hourly rate which is quoted to you in the job details sent out via the app or email.

We pay generous and competitive hourly rates ranging from $65 an hour to more!

We have minimum hours for corporate bookings, starting from 4 hours.

Before all corporate bookings, Purely Polished will send you a brief to outline the information of the corporate booking.

Please check you have your tools, products and equipment ready for the day. Most importantly understand the email confirmation that will specify information about parking, location, time and services.

You MUST arrive 15-30 minutes prior to the booking to allow enough time to get through security (which can take time), client briefing and setup to start promptly.

Being late to a corporate booking may result in a cap on payment, and will be penalised by being removed from all future corporate bookings.

In the case of an emergency please immediately get in touch with our Customer Support Team to ensure that our clients are notified straight away.

Please get in touch with our Bookings Manager as soon as you know that you will not be able to attend the session. That way, we can communicate effectively with the client and find a suitable replacement for you so that the booking can still go ahead.

Yes, breaks will be scheduled for bookings that are five hours or more. The breaks should be visible either on your app or on the email that you will be given before the session. Meal breaks are unpaid. If you are working with another Purely Polished Beauty & Wellness Professional, you will need to take turns to take your break so that the beauty or wellness station is not left unattended.

We always request corporate clients to cover the cost of parking f there is no free parking available. In some cases, the client will subsidise the parking cost (any extra you may need to cover yourself).

\We recommend Beauty & Wellness Professionals to upload the parking app DIVVY or Share With Oscar, to check where to find cheap parking spaces. In some car parks, you will need to pre-book your spot to get the cheaper rates of parking with Wilson and Secure Parking.

It is your responsibility to find the most economical and convenient parking option for yourself. Please email car park receipts to partners@purelypolished.com.au once you have completed the job and you will be paid in the next pay cycle.

When arriving at the client’s location, you are entering their space and therefore need to show care and consideration for their environment. Keep areas tidy at all times and tidy up when leaving. If at a client’s home, please ensure you place the furniture back to its original location and place any items in the bin. If you’re at an office or event venue, please place chairs back in position and clean all work away such as dirty cups, nail files, cotton pads, etc.

We expect all Purely Polished Beauty & Wellness Professionals to be compliant with each local state's Health and Hygiene regulations in your state. It is very important to avoid the risk of infection. Click on the relevant states: [NSW][1], [VIC][2], [QLD][3], [SA][4] and [WA][5]

[5]: https://ww2.health.wa.gov.au/Articles/S_T/Skin-penetration-procedures-and-the-law

[4]: https://www.sahealth.sa.gov.au/wps/wcm/connect/public+content/sa+health+internet/public+health/hairdressing+body+art+and+piercing/skin+penetration+guidelines

[3]: https://www.legislation.qld.gov.au/view/pdf/2013-11-01/act-2003-081

[2]: https://www2.health.vic.gov.au/public-health/infectious-diseases/personal-care-body-art-industries

[1]: https://www.health.nsw.gov.au/environment/factsheets/Pages/nail-treatment.aspx

When going to your client’s homes, we still need to follow hygiene and social distancing requirements where possible, so please:

* Wear a mask (and gloves if possible)

* Wash hands before and after treatments

* Use hand sanitiser and apply to your client too

* Thoroughly sanitise all tools, equipment and kits

* Suggest carrying out the treatment in an outdoor environment such as a home garden, backyard or verandah, which will help reduce the risk

* If you are feeling unwell, even if you have mild symptoms like fatigue or a scratchy throat, please contact us straight away so we can cancel or reschedule your booking.

Our mission is to make Purely Polished the number one platform for our beauty and wellness professionals. To continue to provide the standard of service we and our clients expect, we expect you to ensure you deliver:

• The highest standard of customer service,

• Carrying our top-quality work for the treatment you're booked in for

• Using only top salon quality products

Customers are prompted to leave reviews about their experience with particular beauty and wellness professionals.

Before, the Purely Polished team received all reviews before sending them out. Please be aware that reviews will now be going directly to you.

If a complaint or bad review is received following one of your bookings, we will reach out to you and provide feedback as well as ask for you to provide your side of the story.

We will manage the client and aim to turn the situation around. If the reason for the complaint shows that you have not carried out the treatment as required, as per our menu and as per the Service Provider Agreement, we are able to make a decision to refund the client or re-book them with a different beautician which will consequently lead to a non-payment to you.

We believe in second chances. However, we will be monitoring feedback and if there is repeated negative feedback it may lead to us having to part ways.

We work extremely hard to bring clients to our platform for you, and we also have a number of initiatives in place for them to re-book. Therefore, we ask that you advise the client to re-book you through our platform. And as per the Service Provider Agreement, you are required to do this while working at Purely Polished and for a period after you stop working with us.

Non-compliance and actions to take customers off the platform will escalate to legal actions, with contact from Purely Polished lawyers.

Please ensure that you have thoroughly read the Service Provider Agreement which is towards the top of the page. This agreement is the terms you agree with when you pick up a job from us. Some of the main points to make note of are:

• Arriving on time

• Carrying out the service as per our service menu and as detailed in the job details of the booking picked up with Purely Polished.

• All protocols need to be followed and the timeframe/length of booking is stuck to. If this does not occur, it could result in not being paid for the job.